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Having a CRM system doesn’t mean never having to pick up the phone

 

In many, many types of businesses a salesman is required to close sales. This is not only true for big ticket items like cars and airplanes, but in a myriad of different types of businesses too numerous to be named.

Even for most of the items on your grocery store shelves, a salesman probably was involved to get the supermarket manager or chain, interested enough to provide shelf space for that particular product at some point in time.

Even though new automation marketing may provide prospect data and up to the minute detailed information on how your prospects interact on your website, this information alone will usually not close the sale.

This is quite obvious basic information, of course, but no company with a CRM system (Customer Relationship Management) software should be unclear that the CRM software is merely a tool to provide additional data for the salesperson, and to help find prospects who are ready, willing, and able to buy at the current time.

Face to face visits, (when possible), phone calls, Skype calls, webinar events, presentations, etc. are where sales are made. Everything else is just background to the actual sale. Sometimes the amount of data can be a little distracting, but keeping all eyes on the prize should prevent this.

The relationship between the salesman and the customer is the most critical one a business has, and all the advertising in the world, cannot substitute for the personal relationship that exists there.

Sales and marketing managers also need to make sure that this fundamental level of contact with the customer is taken care of. Tracking calls, visits, and all of these one-to-one connections with prospects are even more important than the detailed information you receive from a CRM.

CRM systems, once costly propositions restricted to entrerprise-level companies are now highly affordable, even for the smallest business. For more information, click the link below.

click here —-> Affordable Automation for Everyone

 

by John Lombaerde

John Lombaerde is a veteran CNC Programmer and technical writer. He is also a blogger, internet marketer, a Founding Member of MarkeHive. and an aspiring digital publisher. For more information visit Google Plus at https://plus.google.com/+JohnLombaerde/about

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